Delivery Information

Shipping Partner

We work with DHL , a trusted and reliable shipping partner known for fast and secure deliveries. DHL ensures your order is handled with care and delivered safely to your doorstep.

Delivery Time

Orders are typically delivered within 1 to 3 business days after shipment. In most cases, delivery happens within just one day , depending on your location and any unexpected delays in transit.

Please note that delivery times can occasionally be affected by:

• Weather conditions

• Public holidays

• High volume periods (eg, holidays, sales)

• Customs clearance for international shipments (if applicable)

Order Processing

Once your order is placed and payment is confirmed, we start processing it immediately. Your package will be prepared and handed over to DHL within 24 hours on business days.

You will receive a shipping confirmation email containing your tracking number as soon as your order ships.

Tracking Your Order

With DHL as our courier, you can easily track your shipment online. As soon as your order is dispatched, you will receive a tracking number by email. Use this number to follow your package's journey on the DHL website.

Tracking allows you to:

• Know exactly where your order is

• Estimate the delivery date

• Be prepared to receive your package

Shipping Costs

We offer standard shipping rates calculated at checkout based on your delivery address and order size. Occasionally, we may provide free shipping promotions – keep an eye out on our website or newsletter for updates.

Delivery Areas

Currently, we deliver to addresses within the Netherlands. For international orders, please contact our customer service to check availability and shipping costs.

Delays and Issues

While we strive for on-time delivery, some delays may occur due to factors outside our control, such as:

• Traffic disruptions

• Customs inspections (international orders)

• Extreme weather conditions

If your order is delayed or you have any concerns, please contact our customer service team at info@onyx-sportswear.nl , and we will assist you promptly.

Receiving Your Package

Please ensure someone is available to receive the package at the delivery address. If you are not home, DHL may leave the package at a nearby pickup point or attempt redelivery.

If you experience any issues receiving your package, please check your tracking information or contact DHL directly.

Returns and Exchanges

For information about returns and exchanges, please visit our Returns Policy page or contact customer service for assistance.

Contact Us

If you have any questions regarding your delivery, please don't hesitate to reach out:

• Email: info@onyx-sportswear.nl

We're here to help and make sure your shopping experience is smooth from start to finish.

Ready to shop?

Enjoy hassle-free shipping with DHL and fast delivery to your door!